Privacy Policy
Last updated: January 2026
Mangrove Experience (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a booking with us.
1. Information We Collect
We may collect the following personal information:
- Name and surname
- Email address
- Phone number
- Billing address and country of residence
- Booking details (tour selected, date, time, number of participants)
- Technical data such as IP address, browser type, and device information
Payment details are processed securely by our payment provider and are not stored on our servers.
2. How We Use Your Information
We use your personal data to:
- Process and manage tour bookings
- Communicate important information related to your reservation
- Provide customer support
- Improve our website, services, and user experience
- Comply with legal and regulatory obligations
We do not sell, rent, or trade your personal information to third parties.
3. Payments & Security
All payments are processed through secure, PCI-compliant payment gateways such as BAC Credomatic / Visa Acceptance Solutions (CyberSource).
- Credit card information is encrypted and handled directly by the payment provider
- We do not store credit card numbers, CVV codes, or sensitive payment data
4. Sharing of Information
We may share your data only with trusted third parties when necessary to:
- Process payments
- Manage bookings and confirmations
- Comply with legal requirements
All third parties are required to protect your information and use it solely for the intended purpose.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve site functionality and performance
- Analyze traffic and user behavior
- Enhance your browsing experience
You can control or disable cookies through your browser settings.
6. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill booking and service purposes
- Meet legal, accounting, or regulatory requirements
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion of your information
- Withdraw consent for data processing
To exercise your rights, please contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact Information
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:
Mangrove Experience
📍 Route 34, Quepos, Puntarenas, Costa Rica
📧 Email: info@mangroveexperience.com
📞 Phone / WhatsApp: +506 8736-9111